RETURNS POLICY
What is your return policy?
We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund (minus shipping costs). All item(s) being returned must also be accompanied by original packaging.
You have one week from the day you receive your order to postmark your item(s) for return. Your refund will be credited to the same form of payment used to make the purchase.
Any item(s) purchased that are on sale are eligible for store credit only. Any item(s) marked final sale are not eligible for refunds, store credit or exchange.
What if my return is past the one week?
Returns postmarked an additional week outside of the one week policy are ineligible for a refund but will automatically be processed for an online store credit. Any returns postmarked more than 14 days from the delivery date are ineligible for return and will be automatically shipped back to the customer upon receipt at our warehouse.
Does my store credit from my return expire?
Yes, any store credit issued for a return has an expiration date of 1 year from issue date.
What if I need to exchange for a different size or color?
We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.
When will I get my refund?
Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 5-10 days for your bank to post the refund to your account. We can only issue credits back to the original form of payment. Once the return has been processed we will send you an email so you know it’s on its way.
How do I return my order from within the U.S.?
Please place in it's original box and ship from your nearest post office.
How to send back:
-
Add all unwanted item(s) to box.
-
Place your own shipping label on the box.
-
On a separate piece of paper, please explain the reason for your return (the more specific you are on the reason for the return the better! We take your comments into account and it helps us improve).
-
Include a packing list so we can ensure fastest processing time possible.
-
Take your return to the closest post office or schedule a pickup.
*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.
How do I return outside of the U.S.?
Please choose the shipping carrier of your choice. Any duties and taxes paid are non-refundable. You will be responsible for any return shipping fees.
How to send back:
-
Add all unwanted item(s) to box.
-
Stick the shipping label on box.
-
On a separate piece of paper, please explain the reason for your return (the more specific you are on the reason for the return the better! We take your comments into account and it helps us improve).
-
Include a packing list so we can ensure fastest processing time possible.
-
Send us the return package using the carrier of your choice. Please declare it as “9801 US GOODS RETURNING” on your commercial invoice.
Please send your return to:
Returns Dept.
c/o Journey On, Lovely
2438 Ocean Park Blvd Unit A
Santa Monica CA 90405
*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.